#OPEN SOURCE EVENT MANAGER SOFTWARE#
UVdesk is a self-hosted enterprise web-based help desk SaaS-based and Open Source software build on top of Symfony and backbone.js.
The medium of contact: To cater to the customer’s problems and issues different companies offer different mediums to their customers to reach customer service.
#OPEN SOURCE EVENT MANAGER FREE#
Most of the help desk software comes with Ticketing management software for the support desk while there are also dedicated Ticketing tools.īefore moving further to know about the Open source tools available to create a Ticketing system free of cost, let’s know what are the functions of a help desk software:Ĭore things offered by help desk systems? Thus, ticketing software will help in bringing all customer’s issues in one place and gives a clear idea about how many raised queries are in the pipeline and those are already solved. Of course, solving customers’ problems quickly will impact a positive effect on customer loyalty. Ticket management software tools are also a specific type of help desk software that lets us manage inquiries that takes place that helps businesses to analyze their customer satisfaction level and how fast their problems have been solving by them.
However, both variants follow the same basic concept: They organize and automate problem-solving processes using a tracking system and increase the efficiency of the support. There are two different support levels: firstly, the service area, which is responsible for external customers (consumers or companies), and secondly, support teams, the internal clients, i.e. You can also call it a trouble ticket system, support ticket, request management, or incident ticket system. In layman language, the Ticketing system is a tool designed to help companies to manage and solve their customer problems or give them support. There are only a couple of completely open-source ticketing system (or help desk software) those can be used to provide help or information to customers to solve issues or problems.